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Terms & Conditions

Please read carefully

harry&henry strive towards making it easy for our customers to shop in our web shop and ensure that you will have the goods delivered in a flexible manner as close to home as possible. In order for you as a customer to feel safe, this text describes the conditions of purchase, which apply when you shop in our web shop. If you have any further questions, please do not hesitate to contact us.

Payment

All prices are listed in AUS and include GST. There are no extra charges except shipping fee. In our web shop you can pay by credit card, following cards accepted:

  • VISA
  • MasterCard
  • PayPal

When paying with credit card, payment is handled by our payment partner PayPal, which ensures a safe payment. All data is transmitted encrypted. harry&henry ensures that no personal information will be shared with third parties. If you require an alternative payment method please contact and we will do what we can to accommodate your request.

Shipping Cost

All orders will be shipped via registered post, we estimate between 3-5 working days for posting within Australia. We charge $12 for Australian register post. Specialty postage can be arranged for your orders if required, however we do ask that you contact us via email with your specific order and we will endeavour to accommodate your needs. Additional charges may apply for specialty services. Please contact us for information regarding international post.

Shipping and Delivery

We strive towards having as short delivery time as possible. We send all our packages with Australia Post, registered post. We estimate between 3-5 working days for posting within Australia. We charge $12 for Australian register post.

Order confirmation

When we have received your order, we will send a confirmation email with information about your order. Check your order confirmation and make sure that everything is correct, if you have any questions about your order, please contact us immediately. Please save the order confirmation, as this contains information about your order and constitute your receipt. When the package is sent from harry&henry, you will receive a confirmation of this via email. A receipt is also sent with the goods.

Returns Policy

We happily accept returns for a different size only, but only where the shoes have not been worn, are in original condition, and sent with their packaging. Your receipt must be included with the return. Exchanges will be accepted within 14 days of receiving your goods and we require email notification of your intention to exchange within 7 days of dispatch. All exchanges are to be sent at the cost of the customer and the shipping and handling charge is not refundable.

To Exchange goods

You have the right to exchange goods in 14 days after you received the goods. That means that you can switch to a different color or size. The only condition is that the product has not been used and that the original labels are attached to the garments. The shipping fee will still be charged to the client. If you change to another colour or size, the new freight charges will be incurred. Return costs regarding exchange of goods or return of goods, you as a customer will pay for. The customer is also responsible for making sure that the returns will arrive in original condition to us, therefore it is important that you package the product so that it is protected well.

Other

We cannot guarantee that the colour of our products are reproduced exactly as in reality. How colours are reproduced depends on the settings in your computer.